The small print

Terms and Conditions

This page is dedicated to the terms and conditions of treatment, the below details will explain what happens with payments, deposits, cancellations and rescheduling appointments.

Woman With Makeup

Deposits

All appointments booked require a £50 deposit, payable at time of booking.  On the day of your appointment a remaining balance will be taken.  For different costs please see our 'Prices' page. The booking system will allow the balance to be paid before your appointment if you would like to settle your account before you arrive.

Deposits are Non-Refundable and will be retained should a booking be cancelled within 72 hours (Please note emails received on a Saturday or Sunday will be actioned on the Monday, meaning the cancellation will take place from the Monday)

 

Appointments may be re-scheduled however you may have to wait for the next available slot.

Cancellation

We do appreciate some things are unavoidable however we do have Email, Telephone and Answer-machine should you not be able to attend your appointment. Due to the increased number in no-shows we have implemented from January 2021 - An additional charge of £50 which will be applied to no-shows or cancels within 24 hours.  We will capture card details at time of booking or send a payment request.

Please call 01462 453888 or email info@kally.co.uk

Deposits are fully transferable to another date and time, however if you wish to cancel we will take a £5 admin fee. We have a 72 hour cancellation policy where you are able to cancel and receive a refund for your deposit minus the £5 fee, alternatively you are able to transfer your appointment to another slot.

We have an email; info@kally.co.uk where you can contact regarding cancelling or moving appointments.  Please note all emails for cancellations will be actioned on a working day and 

Woman with Freckles
Woman With Makeup

Lateness

We have a 15 minute cut off for appointments, if you are running late please call 01462 453888 before your appointment. We are very strict with timing as the treatment takes a full 2 hours, and we cannot rush as this will affect the treatment. 

After the 15 minute cut off your appointment will need to be rescheduled and your deposit retained. 

Forms

All forms are sent out Electronically via email, please note that these forms must be completed before your appointment date and time.  Each appointment will require a new COVID form, please remember to contact us before if you have symptoms or if you have a positive test or are required to isolate.

Medical forms must be completed fully before your appointment to ensure you are able to have treatment safely.

Woman with Freckles