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Terms and Conditions

The Cancellation Policy

We appreciate that some things are unavoidable; however, we do have Email, Telephone, and an answering machine in case you are unable to attend your appointment. Due to the increased number of no-shows, we have implemented from January 2021 a stricter cancellation policy. This means that if you 'fail' to arrive in time for your appointment or cancel within 72 hours, you will lose your original payment; plus, if you cancel or fail to attend in under 24 hours, you will be charged the full amount of the treatment. 

No further appointment will be taken unless this amount is paid.

 

If you give us 14 days' notice, you can transfer your appointment 'on ONE occasion' to an alternative space and transfer your booking fee. If you require our admin team to help you find another space, there will be a £5 admin fee for this process. 

We advise clients to use the online booking system to place their new appointment.

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Please call 01462 453888 or email info@kally.co.uk

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We have an email; info@kally.co.uk where you can contact regarding cancelling or moving appointments. 

As you know, we are a small, independent business, and any cancellations really do affect us. Not only do they result in the loss of treatment, but they also incur additional costs in terms of time, rent, and administration. Every appointment has been allocated a minimum of two hours, these time slots are not easy to fill in short notice.​

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Unfortunately, we cannot, and will not, treat anyone with any signs of illness. COVID-19 or other Flu, Cold, or Contagious illnesses are easily transmissible, and we need to protect ourselves, our families, colleagues, and clients. We must clarify that a late cancellation due to illness is still considered a late cancellation. 

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Cancellation Policy for Weekends**

 

Please note that we operate Monday through Friday and do not have staff available to answer phone calls on weekends.

 

If you need to cancel an appointment on a Saturday or Sunday, please note that your cancellation will not be processed until the following Monday. 


 

Booking Fee/Admin Fee

All appointments booked require an advanced payment of £100, also referred to as a 'Booking Fee', payable at the time of booking.  On the day of your appointment, a remaining balance will be taken.  For different costs, please see our 'Prices' page. The booking system will allow the balance to be paid before your appointment if you would like to settle your account before you arrive. 

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Booking Fee's are not deposits and cannot be transferred. This is a payment to secure your booking for treatment.

Lateness

We have a 15 minute cut off for appointments, if you are running late please call 01462 453888 before your appointment. We require all clients to be in the building at their appointment time, any lateness may result in non treatment. This will then fall into the above Cancellation Policy.

 

We hate to have to ask for this, however the whole diary is scheduled around each clients appointment.  As our treatments take so long to complete lateness really does cause major issues with delays.  Many clients have may travelled quite a distance to be treated.

Forms

All forms are sent out electronically via email. Please note that these forms must be completed before your appointment date and time.  

Medical forms must be completed fully before your appointment to ensure you are able to have treatment safely.

Previous Ink - Too Much Ink

When booking you will be prompted with questions about your current situation, this is with regards to Previous Tattooing Work, Previous Remaining Ink, Shape and how long ago you were treated.  This is due to the problems we have with 'Cover-up's'. Not all work can be re-worked.

We ask all clients to send in pictures or attend a face to face consultation when there is previous work visible.  Please note if you do not send in images or attend a consultation and simply book a treatment you may be sent away.  This then falls into the Cancellation Policy terms. 

Model Terms and Conditions

Thank you to you for being one of our models for training.  We do need to confirm some basic details about the models slots:

  • £100 booking fee is taken for all model slots

  • If you have a balance to pay this will be requested electronically

  • Areola models do still require a booking fee, unfortunately this is not refunded as this £100 goes towards booking, time and consumables

  • Please always allow for 3 hours for treatment, for a double areola please note this will be longer.

Please use this box to briefly explain your enquiry. If this is for Treatment, Training or something else.

Hitchin Clinic 

Kally Permanent Cosmetics

27 Bridge Street, Hitchin, Hertfordshire, SG5 2DF

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For appointments please arrive at 27 Bridge Street, Hitchin, Hertfordshire, SG5 2DF. Please note there is NO CUSTOMER PARKING on site, please use google maps and choose a local car park. 

The PMU School

The PMU School Ltd

27 Bridge Street, Hitchin, Hertfordshire, SG5 2DF

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Training wesite:

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www.thepmuschool.co.uk

training@thepmuschool.co.uk

ADMIN/Office Working Hours

Monday to Friday 9:30am - 3pm

The PMU School is an independent small business, created because of the passion and knowledge we have for treatments in the PMU (Permanent Make-up), Body Tattooing, Scars and Skin.

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We work alongside Absolute Skin, a specialist Laser and Skin Clinic in Hitchin Hertfordshire.  We work along side some of the UK's leading specialists in Laser and Skin, this is vital when offering services in PMU, Body Tattooing and Skin.  We find we can offer our students and clients the most comprehensive services as we often openly discuss outcomes and advance our knowledge in all areas relating to Laser, Permanent Make-up, SMP, Tattooing and Skin.

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